Returns ProcedureReturns Procedures and refunds:
Under the Consumer Protection (Distance Selling) Regulations 2000 a customer is entitled to cancel and/or arrange return of the goods ordered up to and within 7 days after receipt of said goods subject to certain conditions. This does not include goods that have been specifically made or altered to suit the customers own requirements. Notice of cancellation must be given in writing within the specified time limit. Pigeons.co.uk will accept this notice by fax or e-mail. A telephone message does not qualify as proper notice. Prior to collection of the goods it is the customers responsibility to ensure their safe keeping and retention of quality. Any collection will be made at the earliest possible time by arrangement with the customer within a 30 day period after notice is received. Pigeons.co.uk is entitled to levy a return charge to cover the carriage cost of the goods. This will be determined and notified to the customer by e-mail, and is dependent upon the size and weight of the goods to be returned. Where goods become faulty within the manufacturers period of guarantee, and the fault is not due to mishandling by the user, action will be taken to repair or replace the item in accordance with that manufacturers warranty. Goods to be returned after the 7 day period above or those that are not faulty, can only be done so with the agreement of Pigeons.co.uk who reserve the right, in all cases, to make a restocking charge of 30% + VAT. This in no way affects your statutory rights.